Really insightful post! The lesson about bringing engineers to the field resonates strongly - secondhand documentation can never capture the nuance of actual user workflows. Marina's experience with the calculator widget is a perfect exmaple of why proximity to customers matters so much in product development.
Really insightful post! The lesson about bringing engineers to the field resonates strongly - secondhand documentation can never capture the nuance of actual user workflows. Marina's experience with the calculator widget is a perfect exmaple of why proximity to customers matters so much in product development.
It’s a great post, I agree!